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Communications

Take control of the conversation

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Smarter, unified communication for real-world operations

Your customers call, text, and message all day — your team needs a system that keeps up. With RingCentral’s AI-powered platform, we unify calls, SMS/MMS, team messaging, routing, and customer interactions into one reliable system that works across every device and every location.

Key Capabilities

Everything your business needs to stay connected

A unified communication system built for restaurants, hotels, bars, and retail — so your team never misses a call, message, or customer moment.

CLOUD PHONE
Voice calling on every device

A complete cloud phone system with local numbers, extensions, and crystal-clear audio across desk phones, computers, and mobile devices — all tied to a single professional business identity.

Answer from anywhere, stay consistently on-brand.

SMS & MMS
Texting that keeps up with your guests

Two-way SMS and MMS from your business number so your team can confirm reservations, send updates, and respond to customers with text, images, and links — all from one unified inbox.

One number for calls, texts, and follow-ups.

AI RECEPTIONIST
24/7 intelligent call handling

An AI-powered front desk that answers instantly, handles FAQs, captures leads, books appointments, blocks spam, and routes callers to the right person — even during peaks and after hours.

No more missed calls, no more phone trees.

ROUTING & QUEUES
Smart call routing and queues

Build call flows, ring groups, and queues that match the way your operation actually runs — with hold controls, overflow rules, and clear visibility so every caller reaches someone who can help.

Organized, predictable call handling at scale.

VOICE MAIL & NOTES
Voicemail, transcription, and follow-through

Visual voicemail with automatic transcriptions and call recordings, making it easy to scan, search, and act on messages without replaying every call.

Nothing gets lost in the shuffle.

AI ASSISTANT
AI call notes and conversation intelligence

Real-time transcription, automatic summaries, and AI-generated follow-ups turn every conversation into clear next steps — and give owners a true picture of what’s happening across the phones.

Less typing, more insight, better decisions.

Resources for operators

Start with a clear communications game plan

A powerful phone and messaging system is only half the story. The other half is having simple, repeatable ways for your team to handle calls, texts, and guest conversations — especially when it’s busy and you’re short-staffed.

These resources give restaurants, bars, hotels, and retail teams a practical starting point for evaluating RingEX, planning call flows, and getting more value out of AI-powered communications.

A communications system you don’t have to babysit

We don’t just hand you a login and walk away. We build, manage, and refine your communications setup over time — so when your hours change, you add a location, or you update your menu, your phone and messaging system keeps up without you chasing it.

Say, hello

Tell us a bit about your business, and we’ll design a RingCentral setup tailored to your operation — whether you’re replacing old POTS lines, consolidating tools, or building a modern communications stack from scratch.

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